General Conditions

Please read carefully all information on this page



Reservations and payments
Reservations will be confirmed upon receipt of a signed booking form and a non-refundable deposit of 30% of the total price required per person.

Final payment is due 60 days prior to the first day of activity. If payment is not received at that due date, CLM Viaggi reserves the right to cancel the booking retaining the deposit.

When booking within 30 days of the start date of the reserved activity, full payment is to be done within 3 days after the receipt of the booking confirmation.



Reservations and payments

Payment is due in full at the time of order confirmation and will be by bank’s transfer. The moment that your order is confirmed and payment has been processed then you’ll receive an email with full details and voucher to be exchanged for tickets on the spot.In the unfortunate event of you needing to cancel your visit then please note that Palio tickets are non-refundable. They may, however, be transferred to another person or persons. In the event of rain the main Palio race will be postponed until the following day and your tickets are valid for the rescheduled race. Cancellations of the Palio race (or the rescheduled race), or the Contrada dinner or the guided tours due to extraordinary weather conditions are not refundable.

Methods of payments
All payments can be done by bank transfer (that shall record the name of the client, number of persons booked and reference to the tour).


Acceptance – Voucher
By signing and sending the booking form, the client accepts the terms and conditions of this contract. After the balance has been paid, CLM Viaggi will send the client a voucher that the client, upon arrival, must show to hotel or office where the service is given. No other document will be considered valid.


Cancellation policies
Client can cancel his/her booking. Such cancellation needs to be notified in a written form.

The client will be entitled to reimbursement of the rental fee subject to the deduction of a penalty.

30% of the total rental fee if the cancellation is notified more than or equal to 40 days before the start fo rental period:

50% if cancellation is notified between 39 and 30 days before the start of rental period;

60% if cancellation is notified between 29 and 22 days before the start of rental period;

80% if cancellation is notified between 21 and 15 days before the start of rental period;

100% if cancellation is notified during the 14 days before the start of rental period;


Liability Insurance
CLM Viaggi has stipulated all the insurance policies required by the Region of Tuscany, Italian law, and the European Community.

These policies cover the legal liability of CLM Viaggi – authorization by Amministrazione Provinciale di Siena n°0067- according to the rules and insurance obligations of Italian law dated 17 March 1995 n°111 and of the CCV (International Convention for Travel Contracts ) – law dated 27 December 1977 n°1084.


For any dispute concerning the booking and the Booking Conditions, the Court of Siena has jurisdiction and the Italian law is applied.

Photos by: Giulia Brogi – Silvia Pratelli - FotoGielle Siena